Answers to the most common questions from our members
Registration and Account
How do I get started on WeMarry?
Register a free account on the registration page using your email or Google account. Complete your basic information (name, age, gender, country) and upload a clear profile picture. Once your profile is complete, you can immediately start browsing members.
How do I manage or change my profile picture?
From your "Profile" page (/dashboard/profile.php), you'll find a button at the top to upload or change your profile picture. Accepted formats are JPG or PNG, with a reasonable file size.
How do I change my profile information (name, country, bio)?
All this information can be updated on the same "Profile" page (/dashboard/profile.php) where you change your profile picture.
Is there a mobile app?
There isn't a dedicated mobile app yet, but the website offers all the same features and functionality on any device (phone, tablet, or computer).
How do I permanently delete my account?
On the "Settings" page (/dashboard/settings.php), at the bottom, you'll find a "Danger Zone" section with the option to permanently delete your account. This action is irreversible.
I forgot my password, how can I recover it?
From the login page, click "Forgot Password" and enter your email address. You will receive an email with a link to reset your password, which will be valid for one hour.
Verification
How is an account verified?
Verification (phone, ID, proof of residence) is available from the "Verification" page (/dashboard/verification.php) and is exclusive to Premium members. After subscribing, you upload an official identification document. Our team manually reviews it, and upon approval, you will receive a "Verified" badge visible to other members.
Why should I verify my account?
Verification enhances trust and seriousness among other members. It also allows you to communicate with members who have enabled the "Verified members only" feature in their privacy settings. Without verification, you may not be able to interact with certain members.
A member messaged me saying I'm not verified, what does that mean?
Some members enable a feature that restricts communication to verified members only (or verified + Premium). If you received this message, it means the person you contacted has activated this feature. Please verify your account on the "Verification" page to be able to communicate with them.
How long does it take to review verification documents?
Reviews are conducted manually by our platform team and usually take one to a few days, depending on the volume of requests.
Search and Browsing
How do I search for a suitable life partner?
On the "Browse" page (/dashboard/browse.php), you can search and filter by age, country, marital status, and other features (Verified Only, Premium Only, Online Now). There's also a smart compatibility system on the dashboard homepage that suggests profiles based on your criteria.
How do I find out which members are currently online?
On the "Browse" page, currently online members are indicated by a green dot next to their name. You can also activate the "Online Now" filter to view only these members.
How many active members are on the site?
The number of members is growing daily, with members from all around the world. You can get an approximate count directly from the number of results on the browse page based on your chosen criteria.
Why am I not seeing any profiles when browsing?
This could be due to very narrow search criteria (e.g., a small age range). Try broadening your criteria. Also, ensure your profile is 100% complete, as this affects your visibility to others and the quality of suggested matches.
Messages and Communication
How does messaging work? Who initiates contact?
Any member can initiate a conversation with another member (subject to their privacy settings). If you want to talk to someone you like, visit their profile and click "Send Message". There's no specific rule about who should initiate contact first.
Is messaging free?
Non-Premium members have a limited number of new conversations they can initiate. The Premium package unlocks unlimited conversations with all members.
How do I delete a conversation?
On the "Messages" page, you'll find a delete button 🗑️ next to each conversation. This deletion is only for you; the other party will still see the conversation on their end. If they send you a new message later, the conversation will reappear for you.
How do I block someone?
On the "Messages" page, you'll find a block button 🚫 next to each conversation, or you can block a member directly from their profile. Blocking prevents any future communication between you and that member.
How do I report an annoying or suspicious member?
From the "Messages" page (🚩 button) or the member's profile, select the type of report (harassment, fake account, spam, inappropriate content, etc.) and provide a description. Our platform team reviews every report.
How do I control who can talk to me?
On the "Who Can See Me" page (/dashboard/who-can-see-me.php), you can choose: Everyone, Verified Members Only, Premium Members Only, or Verified and Premium Members. Anyone who doesn't meet your chosen criteria will receive an automatic message explaining the restriction.
Subscription and Payment
How much does the Premium package cost?
The annual Premium package costs $19.99 per year, which is less than 6 cents per day. It includes unlimited conversations, a distinctive badge, search priority, the ability to see who viewed your profile, and verification.
Where can I find the Premium package?
You can find the Premium package on the "Subscription" page (/checkout.php), accessible from the dashboard menu at any time.
What payment methods do you accept?
We accept secure payment by credit or debit card via Stripe, one of the world's most trusted payment processors.
I don't have money to pay right now, is there a solution?
The free membership allows you to browse profiles and utilize the smart compatibility system at no cost for life. When you're ready, you can subscribe to Premium at any time, even for a symbolic annual price ($19.99 for the entire year).
Does the subscription renew automatically?
This depends on your subscription. Premium subscriptions via Stripe renew automatically each billing period unless you cancel. You can cancel anytime from your account settings.
I subscribed previously and my membership expired, can I renew at a lower price?
Renewal is at the standard price ($19.99 per year), which is a very symbolic price for a full year of features.
Privacy and Security
Is my information secure?
All your data is encrypted, and we do not share your information with any third party. You can delete your account and data at any time from the Settings page.
How do I control who can see my profile?
On the "Who Can See Me" page, you can choose: public visibility for all members, or you can specify a list of members who are allowed to see your profile only (an exclusive feature for Premium members).
Who can see my phone number?
Your phone number is not visible to anyone unless you directly share it in a private conversation. The platform has a system that prevents sharing phone numbers in initial messages (for non-Premium members) as an additional layer of protection.
I saw a suspicious profile or message, what should I do?
Report it directly using the 🚩 button on the messages page or profile. Our platform team seriously reviews all reports, and there's an automated system that detects suspicious accounts (e.g., repetitive texts, requests for external contact information) and automatically suspends them.
Marry (AI Assistant)
What is Marry?
A smart marriage consultant available 24/7 that answers your questions about marriage and compatibility, suggests real profiles matching your criteria, and guides you step-by-step in your journey to find a life partner.
Is Marry a real person?
No, Marry is an artificial intelligence assistant, not a real human. However, she is specifically designed to deeply understand marriage and serious relationships.
How do I communicate with Marry?
On the "Marry" page in your dashboard, you can ask any question related to marriage and compatibility, or request suggestions for profiles based on specific criteria.
Is Marry free?
Non-Premium members receive a limited number of free messages with Marry (3 messages). After that, the service becomes exclusive to Premium members.
Technical Issues
The website is slow or not working for me, what should I do?
Try refreshing the page, ensure your internet connection is stable, or try a different browser. If the issue persists, please contact us via the "Contact Us" page.
I didn't receive the email confirmation message, what should I do?
Please check your spam or junk folder in your email. If it's not there, you can request to resend the verification email from the login page.
My profile picture isn't showing up or is appearing rotated, what should I do?
Ensure your photo is in JPG or PNG format and has a reasonable file size (less than 5 MB). If the problem persists, try taking a new photo or using a different one.
I forgot whether I registered with email or Google, what should I do?
First, try logging in with Google (if you registered using that method). If that doesn't work, use the "Forgot Password" option with the email address you suspect you used for registration.